Privacy policy

Section 1 - How Do We Collect Your Information And What Do We Do With It?

When You Purchase Something From Our Site, As Part Of The Buying And Selling Process, We Collect The Personal Information You Give Us Such As Your Name, Address And Email Address. Our Third Party E-Commerce Service Provider, Shopify, Has Access To This Information As Well As Your Credit Card Information. (We Do Not Maintain Your Credit Card Information.) See Section 4 Regarding Shopify. Once Your Order Is Complete, We Store Your Name And Address Information To More Easily Assist You In The Future. We Do Not Give Any Other Third Party Your Information Without Your Express Consent. When You Browse Our Store, We Also Automatically Receive Your Computer’s Internet Protocol (Ip) Address In Order To Provide Us With Information That Helps Us Learn About Your Browser And Operating System. There Is An Option In The Checkout Process On Our Site For You To Opt In To Receiving Promotional Communications From Us, We May Send You Emails About Our Brands, Our Site, New Products And Other Updates If You Check The Box Agreeing To Receive That Information. See The Following Paragraph For More Information About Changing Your Email Preferences.

Section 2 - Consent 

How Do You Get My Consent? 

By Providing Us With Personal Information To Complete A Transaction, Verifying Your Credit Card, Placing An Order, Arranging For A Delivery Or Return, You Have Consented To Us Collecting Your Personal Information For That Specific Reason Only. We Will Then Keep Your Name And Address In Our System To Better Assist You In The Future. You May Contact Us At: Questions@sullenclothing.com, Write To Us At: 1799 Apollo Ct., Seal Beach, Ca 90740, Or Call 562-296-1894 To Ask For Your Information To Be Identified, Modified Or Deleted.

If You Have Opted In To Receive Email Communications, Your Information Will Be Shared With Our Third Party Promotional Email Manager, Klaviyo. For More Information About Their Privacy Policy, Visit Klaviyo.Com Or Email Them At Privacy@Klaviyo.Com

How Do I Withdraw My Consent? 

If After You Opt-In, You Change Your Mind, You May Withdraw Your Consent For Us To Contact You, For The Continued Collection, Use Or Disclosure Of Your Information, At Any Time, By Contacting Us At Questions@sullenclothing.com, Calling 562-296-1894 Or Mailing Us At: 

Sullen Clothing.
1799 Apollo Ct.
Seal Beach, Ca 90740

Section 3 - Disclosure

We May Disclose Your Personal Information If We Are Required By Law To Do So Or If You Violate Our Terms Of Service. If We Are Requested To Share Your Information, We Will Advise You In Advance, Unless We Are Legally Precluded From Doing So.

 

Section 4 - Shopify

Our Store Is Hosted By Shopify Inc. They Provide Us With The Online E-Commerce Platform That Allows Us To Sell Our Products And Services To You.

Your Data Is Stored Through Shopify’s Data Storage, Databases And The General Shopify Application.

Payment:

If You Choose A Direct Payment Gateway To Complete Your Purchase, Then Shopify Stores Your Credit Card Data. It Is Encrypted Through The Payment Card Industry Data Security Standard (Pci-Dss). Your Purchase Transaction Data Is Stored Only As Long As Is Necessary To Complete Your Purchase Transaction. After That Is Complete, Your Purchase Transaction Information Is Deleted.

All Direct Payment Gateways Adhere To The Standards Set By Pci-Dss As Managed By The Pci Security Standards Council, Which Is A Joint Effort Of Brands Like Visa, Mastercard, American Express And Discover.

Pci-Dss Requirements Help Ensure The Secure Handling Of Credit Card Information By Our Store And Its Service Providers.

For More Insight, You May Also Want To Read Shopify’s Terms Of Service

(Https://Www.Shopify.Com/Legal/Terms) Or Privacy Statement (Https://Www.Shopify.Com/Legal/Privacy).

 

Section 5 - Third-Party Services

In General, The Third-Party Providers Used By Us Will Only Collect, Use And Disclose Your Information To The Extent Necessary To Allow Them To Perform The Services They Provide To Us And As Requested By You.

However, Certain Third-Party Service Providers, Such As Payment Gateways And Other Payment Transaction Processors, Have Their Own Privacy Policies In Respect To The Information We Are Required To Provide To Them For Your Purchase-Related Transactions.

For These Providers, We Recommend That You Read Their Privacy Policies So You Can Understand The Manner In Which Your Personal Information Will Be Handled By These Providers.

In Particular, Remember That Certain Providers May Be Located In Or Have Facilities That Are Located In A Different Jurisdiction Than Either You Or Us. So If You Elect To Proceed With A Transaction That Involves The Services Of A Third-Party Service Provider, Then Your Information May Become Subject To The Laws Of The Jurisdiction(S) In Which That Service Provider Or Its Facilities Are Located.

As An Example, If You Are Located In Canada And Your Transaction Is Processed By A Payment Gateway Located In The United States, Then Your Personal Information Used In Completing That Transaction May Be Subject To Disclosure Under United States Legislation, Including The Patriot Act.

Once You Leave Our Store’s Website Or Are Redirected To A Third-Party Website Or Application, You Are No Longer Governed By This Privacy Policy Or Our Website’s Terms Of Service.

Links

When You Click On Links On Our Store, They May Direct You Away From Our Site. We Are Not Responsible For The Privacy Practices Of Other Sites And Encourage You To Read Their Privacy Statements.

Google Analytics:

Our Store Uses Google Analytics To Help Us Learn About Who Visits Our Site And What Pages Are Being Looked At.

Section 6 - Security

To Protect Your Personal Information, We Take Reasonable Precautions And Follow Industry Best Practices To Make Sure It Is Not Inappropriately Lost, Misused, Accessed, Disclosed, Altered Or Destroyed.

If You Provide Us With Your Credit Card Information, The Information Is Encrypted Using Secure Socket Layer Technology (Ssl) And Stored With A Aes-256 Encryption.  Although No Method Of Transmission Over The Internet Or Electronic Storage Is 100% Secure, We Follow All Pci-Dss Requirements And Implement Additional Generally Accepted Industry Standards.

 

Section 7 – Cookies

Here Is A List Of Cookies That We Use. We’re Providing The List To Enable You To Choose Whether Or Not You Want To Opt-Out Of Cookies.

 

Cookies Necessary for the Functioning of the Store:
Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_customer_account_shop_sessions	Used in combination with the _secure_account_session_id cookie to track a user's session for new customer accounts	30d
_secure_account_session_id	Used to track a user's session for new customer accounts	30d
_secure_session_id	Used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected.	24h
_shopify_country	For shops where pricing currency/country set from GeoIP, that cookie stores the country we've detected. This cookie helps avoid doing GeoIP lookups after the first request.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Used to store a user's preferences if a merchant has set up privacy rules in the visitor's region.	1y
_cmp_a	Used for managing customer privacy settings.	1d
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Set after a checkout is completed to ensure that new carts are in the same currency as the last checkout.	2w
cart_sig	A hash of the contents of a cart. This is used to verify the integrity of the cart and to ensure performance of some cart operations.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
customer_account_locale	Used in connection with new customer accounts	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
discount_code	Used in connection with checkout.	session
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used to identify a user after they sign into a shop as a customer so they do not need to log in again.	1y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	1 hour, 3w or 1y depending on value
shop_pay_accelerated	Used in connection with checkout.	1y
source_name	Used in combination with mobile apps to provide custom checkout behavior, when viewing a store from within a compatible mobile app.	session
storefront_digest	Stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_session_lookup	Used in connection with checkout.	3w
checkout_prefill	Used in connection with checkout.	5m
checkout_queue_token	Used in connection with checkout.	1y
checkout_queue_checkout_token	Used in connection with checkout.	1y
checkout_session_token	Used in connection with checkout.	3w
checkout_session_token_<<token>>	Used in connection with checkout.	3w
order	Used in connection with order status page.	3w
identity-state	Used in connection with customer authentication	24h
identity-state-<<token>>	Used in connection with customer authentication	24h
identity_customer_account_number	Used in connection with customer authentication	12w
card_update_verification_id	Used in connection with checkout.	20m
customer_account_new_login	Used in connection with customer authentication	20m
customer_account_preview	Used in connection with customer authentication	7d
customer_payment_method	Used in connection with checkout.	1h
customer_shop_pay_agreement	Used in connection with checkout.	20m
pay_update_intent_id	Used in connection with checkout.	20m
localization	Used in connection with checkout.	2w
profile_preview_token	Used in connection with checkout.	5m
login_with_shop_finalize	Used in connection with customer authentication	5m
preview_theme	Used in connection with the theme editor	session
shopify-editor-unconfirmed-settings	Used in connection with the theme editor	16h
wpm-test-cookie	Used to ensure our systems are working correctly.	session
Reporting and Analytics
Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_fs	Shopify analytics.	30min
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_ga	Shopify and Google Analytics.	session
customer_auth_provider	Shopify analytics.	session
customer_auth_session_created_at	Shopify analytics.	session
unique_interaction_id	Shopify analytics.	10min
Shopify’s websites
Cookies Necessary for the Functioning of the Sites
Name	Function	Duration
_Brochure_session	Used in connection with browsing through site.	-
checkout	Used in connection with Pay checkout on shop.app.	3w
signed_in	Used in connection with Shop login.	1y
user	Used in connection with Shop login.	1y
Reporting and Analytics
Name	Function
_landing_page	Tracks landing pages.
_orig_referrer	Tracks landing pages.
_s	Shopify analytics.
_session_id	Shopify analytics
_shopify_s	Shopify analytics.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_uniq	Shopify analytics.
_shopify_y	Shopify analytics.
_y	Shopify analytics.
*_assignment	Shopify analytics
ab_test_*	Shopify analytics.
cart_sig	Shopify analytics.
ki_r	Shopify analytics.
ki_t	Shopify analytics.
Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:
Cookies Necessary for the Functioning of the Sites
Third Party	Description	Privacy Policy
Cloudflare	Shopify uses Cloudflare Network as a Service for edge routing.	https://www.cloudflare.com/privacypolicy/
Reporting & Analytics
Third Party	Description	Privacy Policy
Facebook Pixel	We use Facebook Pixel to help measure how users interact with our websites.	https://www.facebook.com/privacy/explanation
Triple Whale Pixel	We use Triple Whale to help measure how users interact with our websites.	https://www.triplewhale.com/pages/cookie-policy
Google Analytics	We use Google Analytics to help measure how users interact with our websites.	https://policies.google.com/privacy
Google Tag Manager	We use Google Tag Manager to help manage analytics vendors.	https://policies.google.com/privacy
Pinterest Analytics	We use Pinterest Analytics to help measure how users interact with our websites.	https://policy.pinterest.com/privacy-policy
TikTok	We use TikTok to help measure how users interact with our websites.	https://www.tiktok.com/legal/privacy-policy?lang=en
Advertising
Third Party	Description	Privacy Policy
Microsoft Advertising	We use Microsoft Advertising to deliver targeted advertisements to individuals who visit our websites.	https://privacy.microsoft.com/en-ca/privacystatement
Facebook Custom Audiences	We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites.	https://www.facebook.com/policy.php
Google	We use Google Ads to deliver targeted advertisements to individuals who visit our websites.	https://policies.google.com/privacy

 

 

Section 8 - Age Of Consent

 By Using This Site, You Represent That You Are At Least 13, Or The Age Of Majority In Your State Or Province Of Residence, Or That You Are The Age Of Majority In Your State Or Province Of Residence And You Have Given Us Your Consent To Allow Any Of Your Minor Dependents To Use This Site.

 

Section 9 - Changes To This Privacy Policy

We Reserve The Right To Modify This Privacy Policy At Any Time, So Please Review It Frequently. Changes And Clarifications Will Take Effect Immediately Upon Their Posting On The Website. If We Make Material Changes To This Policy, We Will Notify You Here That It Has Been Updated, So That You Are Aware Of What Information We Collect, How We Use It, And Under What Circumstances, If Any, We Use And/Or Disclose It.

If Our Store Is Acquired Or Merged With Another Company, Your Information May Be Transferred To The New Owners So That They May Continue To Sell Products To You.

Questions And Contact Information

If You Would Like To: Access, Correct, Amend Or Delete Any Personal Information We Have About You, Register A Complaint, Or Simply Want More Information, Contact Our Privacy Compliance Officer At Questions@sullenclothing.com Or By Mail At

Sullen Clothing
Attention: Privacy Compliance Officer
1799 Apollo Court, Seal Beach California, Ca 90740

EU PRIVACY POLICY

Legal Basis for Processing (GDPR Article 6)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

Performance of a Contract (Article 6(1)(b)) We process your data to fulfill our contractual obligations to you, including processing orders, arranging shipping, handling returns and refunds, and providing customer service. Without this data, we cannot complete your purchase or deliver your order.

Consent (Article 6(1)(a)) We rely on your consent to send you marketing emails and SMS messages, to set non-essential cookies (analytics, advertising, personalization), and to process any optional information you provide. You may withdraw your consent at any time by adjusting your cookie preferences, unsubscribing from marketing communications, or contacting us directly. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Legitimate Interests (Article 6(1)(f)) We process certain data based on our legitimate interests, provided these are not overridden by your rights and freedoms. These interests include preventing fraud and securing our website, analyzing site performance and improving our products, conducting limited direct marketing to existing customers about similar products, and defending legal claims. You have the right to object to processing based on legitimate interests (see "Right to Object" below).

Legal Obligation (Article 6(1)(c)) We process data to comply with applicable laws, including tax reporting, accounting requirements, consumer protection obligations, and responding to lawful requests from public authorities.

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Your Rights Under GDPR

If you are located in the EEA or United Kingdom, you have the following rights regarding your personal data:

Right of Access (Article 15) You have the right to request confirmation of whether we process your personal data, and if so, to obtain a copy of that data along with information about how it is processed.

Right to Rectification (Article 16) You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure / "Right to be Forgotten" (Article 17) You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis applies, where you object to processing and there are no overriding legitimate grounds, or where the data has been unlawfully processed. This right is not absolute — we may retain data where required by law (e.g., tax records) or to defend legal claims.

Right to Restrict Processing (Article 18) You have the right to request that we restrict the processing of your data in certain circumstances, such as while we verify the accuracy of disputed data.

Right to Data Portability (Article 20) You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible. This applies to data processed by automated means based on consent or contract performance.

Right to Object (Article 21) You have the right to object to processing of your personal data based on our legitimate interests, including for direct marketing purposes. If you object to direct marketing, we will stop processing your data for that purpose immediately.

Rights Related to Automated Decision-Making (Article 22) You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently engage in such automated decision-making.

Right to Withdraw Consent Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Right to Lodge a Complaint You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have violated your rights under GDPR. A list of EU supervisory authorities is available at edpb.europa.eu. UK residents may contact the Information Commissioner's Office at ico.org.uk.

How to Exercise Your Rights

To exercise any of these rights, contact us at [privacy@sullenclothing.com] with "GDPR Request" in the subject line. We will respond within one month of receiving your request. We may need to verify your identity before processing your request. There is no fee, unless your request is manifestly unfounded or excessive.