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HOW TO PROCESS A RETURN

Process a return on your own terms now with more options, click the link below to return or exchange an item. If you still need help we are happy to take care of you, email us at Questions@sullenclothing.com or call us 10am - 5 pm pst 855.717.3963

We work to make the process of Returning product as simple and carefree as possible. Our updated returns portal is meant to help you return or exchange the product you want for whatever you want to return it for. Also just know if you ever need to return something you can always just type returns in the search bar of the website.

 

Below is a step by step explaination on the returns process, which is really simple to do, but if you do run into problems please reach out to us for assistance who will be happy to help you process an exchange.



STEP 1

1. CLICK THE “ONLINE RETURN” BUTTON ABOVE

2. LOCATE YOUR ORDER NUMBER

3. THIS CAN BE FOUND ON THE ORDER CONFIRMATION EMAIL YOU RECIEVED WITH YOUR ORDER.

STEP 2

1. SELECT THE ITEMS YOU WANT TO RETURN BY CLICKING ON THE PRODUCT

2. ELIGIBLE ITEMS WILL SHOW AS WHITE

3. INELIGIBLE ITEMS WILL SHOW BE GREYED OUT AND NOT BE SELECTABLE

STEP 3

1. CHOOSE FROM AN EXCHANGE OR REFUND/CREDIT

2. SELECT THE REASON YOU ARE RETURNING OR EXCHANGING THE PRODUCT/ST

3. FOLLOW EACH OF THE NEXT STEPS AS PROMPTED TO COMPLETE THE PROCESS

Fast delivery

Most orders ship same or next day

30-day returns

Have time to decide if this purchase is right for you.

Online support

Automated Returns, Email, Phone, or SMS Chat.

FAQ

1. Returns after the 30 day  window

  • Our automated returns portal will strictly enforce our 30 day policy, however we are more flexable, so give us a call or an email (questions@sullenclothing.com) if your order is past the 30 day window so we can see what we can do for you.

2. fauly product beyond the 30 day window

  • If you happen to buy something that at some point becomes faulty based on construction, send us an email at questions@sullenclothing.com with photos of your defective product and our customer service team will take it from there and help you get a new item.

3. Multipule order returns

  • Our online returns protal can only process one order at a time, you can process them individually or you can always call us to process the returns manually.

4. is stock reserved for me if i exchange an item?

  • Unfortunately our inventory is not help to our returns so it's best to send your order back as soon as possible, so we can release the new product. If the stock is no longer available, we will automatically issue you a refund. If the product in your size is still in stock the new order will ship the day after your return is in transit.

5. Yikes! i submitted a return but forgot to use the return label you gave me.

  • Submitting a return without the provided label will slow the returns process down, you will still recieve your discount, online credit or exchange, it will just take an additional 3-5 days as the process will no longer be automated in our system.

6. I purchased in store, can I use the returns portal? 

  • Currently the online returns portal only works for online orders, if you wish to process a return from our store we will need you to come in and process it in person.

If you need help please reach out to us.

Ph. 1-855-717-3963

  questions@sullenclothing.com

  1799 Apollo Court, Seal Beach, CA 90740

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